Cancellation & Refund Policy

We at Group IT Solutions adhere to refund/cancellation Policies for all the web services provided to our clients. To know the complete details about our policy, we request you to refer to the respective service level agreement.

If a client opts for a cancellation of a project, they need to send a mail at info@ or send a mailing letter to our official address. Then our finance and management team will analyze the issues profoundly and advise you related to another process.

If the problem/issue is from our end, the client will get an activation code within one week from our accounts team’s request. The other money refund process will be taken care of by the Group IT Solutions team.

Refund Policy at Group IT Solutions

 Group IT Solutions adapts to various refund policies related to our different services. Concerning Extra facts, please apply to our support service agreement.

• If a client requests for cancellation of a project, then Group IT Solution will not guarantee the acceptance of a refund. We will analyze the various factors involved in this project, such as verification of signed contract, Email Acceptance, and other factors involved. Only we decide to go for a refund.
• Group IT Solutions is not responsible for reimbursement for any transaction charges made for the project. Also, for the services rendered to third parties, or any miscellaneous expenses are not recoverable from Group IT Solutions.
• After selection and confirmation of a particular package, if the client pays 100%. And within 24 hours, the client cancels the contract and asks for a refund, then 10% will be deducted for costs incurred for payment gateway. 
• After selecting and confirming a particular package, if the client pays only the advance payment amount and within 2-3 days the client cancels the contract and asks for a refund, then 50% will be deducted for costs incurred for Designer’s services Developer and Project Manager. 
• After selection and confirmation of a particular package, any amount paid by the client will not be refunded. 
• If the client pays the extra amount by mistake, 100% of the ‘Extra’ amount will be refunded after deducting the payment gateway charges.
• If the client is unsatisfied with the product, there will be ‘No Refund’ as for every project; we strive to understand the concept before starting any project. In addition, our company will permit several models of the layout till the customer receives delighted. If the client never likes the structures after that, our designing staff produces the modifications as necessary. Therefore in this scenario, Zero Refund is possible.
• If there’s a Work Delay from our end, Up to 50% of the total payment made till date will be refunded, provided our team will inspect almost all the email and job documentation and correct the challenges. If the Concerns are actually from our portion, we will return 50% of the entire payment generated.
• Suppose there’s a Technical Glitch while hosting and other domain issues from third-party vendors; we are not responsible for the losses. There will be No Refund. 
• For SEO issues from the third-party vendor’s Group, IT Solutions is not responsible for the losses. There will be No Refund.